FAQ
Frequently Asked Questions
Got questions? We've got answers. No corporate nonsense, just straight talk about I AM OASIS.
Orders & Shipping
How long does shipping take?
UK orders typically arrive within 2-3 working days. International shipping varies by location, but we'll keep you updated every step of the way.
Can I track my order?
Absolutely. You'll get tracking details as soon as your order ships. No waiting around wondering where your gear is.
What if I need to change my order?
Contact us ASAP at hello@iamoasis.com. If we haven't shipped it yet, we can usually sort it out.
Products & Sizing
How do your sizes run?
Our sizing is pretty standard, but check the size guide on each product page. When in doubt, go up a size - confidence looks good in any fit.
What's the quality like?
Premium materials, proper construction. We don't do cheap knock-offs or fast fashion rubbish. This is gear built to last.
Do you restock sold-out items?
Usually, yes. But some limited editions are gone for good. Follow us or join the mailing list for fresh limited drops, new additions or restock updates, or drop us a line if there's something specific you're after. Mailing List Members have access to pre sale and discontinued drops so worth the sign up!
Returns & Exchanges
What's your return policy?
30 days, no questions asked. Items need to be unworn with tags attached. We'll sort the return shipping.
Can I exchange for a different size?
Of course. Same 30-day window applies. Just let us know what you need.
About I AM OASIS
What makes you different?
We're not trying to be everything to everyone. We're about authentic Britpop culture, Northern attitude, and quality gear for people who get it.
Do you do custom orders?
Sometimes. Depends what you're after. Drop us a line and we'll see what we can do. Again, create an account and join the mailing list and this opens up a whole world of possibilities and connections!
Still got questions?
Not ready to sign up? No drama. Hit us up via the Contact Us form as a guest. Real people, real answers.